Welcome to the We Service Pro Privacy Policy. We value your trust and want you to understand how we handle your personal information. By using our website, mobile app, or any related services (collectively referred to as the "Site"), you acknowledge that you've read and agreed to this Privacy Policy. We may update this policy, and any changes will be posted here along with notifications as required by applicable law. We encourage you to periodically review this Privacy Policy for updates or changes.
Summary
Information We Collect
We collect most of the information directly from you when you register, use the Site, complete forms, or join our programs. We also gather data about your interactions with We Service Pro, including posts on our blogs and forums, as well as your communications with other users. Additionally, we automatically collect information as you use the Site and receive data from third-party sources.
Legal Basis for Using Your Information
We process your personal information based on relevant lawful grounds, as detailed below and in compliance with applicable laws.
How We Use Collected Information
We use your personal information to provide quality service, maintain Site operations, gain insights into user behaviour, fulfil our obligations to you, ensure marketplace integrity and security, prevent fraud, contact you, send marketing communications, and promote the Site and our services.
Data Retention
We retain personal information only as long as necessary for the purposes for which it was collected, though we may keep it longer in some cases.
Sharing Personal Information
We share personal information with third parties to operate the Site, provide services, meet legal obligations, and prevent fraud and illegal activities.
Data Storage
Your personal information may be stored or processed by third-party suppliers and data processors in various jurisdictions, including the United States and Israel.
Cookies
We use cookies and similar technologies to enhance your experience, provide services, analyse website performance, and for marketing purposes.
Do Not Track (DNT)
Our Site does not respond to Do Not Track (DNT) signals.
External Links
Links to third-party sites on our Site are beyond our control and not governed by this Policy.
Security
We employ measures to safeguard the Site and your personal information against unauthorised access, loss, misuse, alteration, destruction, or damage.
Rights of EU, EEA, and UK Users
Additional terms apply to processing personal data of EU, EEA, and UK users, protecting their data subject rights under EU data protection laws.
California Residents
California residents have specific privacy rights, as outlined below.
Updating Personal Information
We strive to keep your personal information accurate and up to date, offering you the means to update your data through your account settings.
Contact Us
For inquiries regarding your personal information, please contact us at @weservicepro.com or customer-support@weservicepro.com for We Service Pro Workspace users. More details can be found in the full version of this Policy below.
The above provides a summary. For comprehensive details on information collection, usage, cookies, and your rights, please continue reading the full version of our Privacy Policy below.
Full Version
At We Service Pro, we are dedicated to safeguarding the personal information of all our users, including customers, service providers, and other visitors to our Site. This Privacy Policy is designed to ensure you are informed about our data handling practices when you visit and/or use the Site. By accessing the Site, utilising our services, registering for an account, or participating in our affiliate, influencer, or similar programs, you acknowledge your understanding of how we manage your personal data in accordance with this Policy. It covers the collection, use, disclosure, processing, and retention of personal information, as well as methods to control information sharing.
Information We Collect
Information You Provide: When you register on the Site, utilise it, fill out forms, engage in skills tests or surveys, or join our affiliate, influencer, or similar programs, we request various personal information. This includes a valid email address, login details for Facebook or Google accounts, and your username. We may also collect additional details such as your name, profile information, physical address, billing information, contact information, transactional data, payment details, taxpayer information, forms, social network account information, listed services, purchases, education, profession, expertise, uploaded files, and authentication information. For instance, copies of government-issued IDs may be processed as allowed by applicable laws (detailed in our Seller Help Center under "Verifying Your Identity"). We also gather information from your communications with We Service Pro, posts on our blogs or forums, and interactions with other users.
Information We Collect Automatically: As you access, browse, view, or use the Site, we automatically collect information about your usage, transactions, and communications with other users. This encompasses your searches, visited pages, and other Site actions. Additionally, we process related usage information, such as geo-location data, IP addresses, device and connection details, browser information, web logs, and URLs of pages viewed or visited before/after using the Site. We also handle information about cookies and similar technologies (detailed below). This data is used to provide services, enhance user experiences, personalise browsing, and monitor the Site for security and content appropriateness.
Information We Receive from Third Parties: We obtain information from third-party vendors and commercially available sources, which includes:
- Data from third-party vendors to supplement collected information, compliant with applicable laws. For example, we receive fraud alerts to support our fraud prevention efforts and risk assessments.
- Registration and profile data from third-party services (e.g., Google, Facebook, LinkedIn) if you connect your account.
- G-suite directory contacts if you invite them to your We Service Pro account. We use aggregated anonymized data for internal purposes.
- Data from third-party integrations with your account.
- Limited information when you are invited to We Service Pro by another user, as part of our collaboration tools and referral program.
We combine this personal information with automatically collected data or details from other companies for the purposes outlined in this Policy.
Our Legal Basis for Using Your Personal Information
Processing of your personal information is typically justified based on a "lawful ground" for processing, often for one of the following reasons:
1. You provided consent for a specific purpose.
2. Use is necessary to fulfil a contract or take steps towards a contract.
3. Processing is necessary to comply with relevant legal or regulatory obligations (e.g., fraud prevention).
4. Processing supports our legitimate business interests (e.g., improving services), respecting your interests and fundamental rights, and conducted proportionately.
How We Use the Information Collected
We utilise your personal information for various purposes, including:
1. Providing quality service, maintaining Site operations, fulfilling obligations, and improving our service.
2. Ensuring marketplace integrity, preventing fraud, and ensuring a secure environment.
3. Contacting you as requested or permitted by this Policy.
4. Promoting and advertising the Site, services, and the We Service Pro marketplace.
5. Maintaining business records and complying with legal obligations.
We seek your consent before using information for purposes beyond those detailed in this Policy.
Direct Marketing
We use your personal information to send you direct marketing communications about We Service Pro products, services, and promotions that may interest you. This communication may occur via email, post, SMS, telephone, or targeted online advertisements. Our processing for marketing purposes is based on legitimate interests, consent, or applicable laws. You have the right to opt out of direct marketing at any time through the provided opt-out link or by emailing optout@weservicepro.com.
We take steps to limit direct marketing to reasonable levels, sending relevant communications based on your available information.
How Long Do We Keep Personal Information?
We typically retain personal information for the duration necessary to fulfil the intended purpose for which it was collected. However, there are circumstances where we may retain personal information for extended periods, including:
Maintenance of accurate records for operational purposes, such as handling complaints or disputes.
Compliance with applicable laws, fraud prevention, fee collection, dispute resolution, investigations, and enforcement of our Site terms within closed accounts.
Sharing Personal Information with Third Parties
We do not sell or rent your personal information for third-party marketing purposes without your explicit consent. We may share your personal information with the following parties:
Other Users and Site Visitors: When you register, your username, country, and relevant activity information are made public and visible to all Site users. This includes uploaded photos, published portfolios, Gig details, ratings, and additional profile information. We also offer features to post content publicly in forums, blogs, and similar features. Please note that your username and profile, along with your posted content, will be publicly displayed when you utilise these features. When you share personal information with other We Service Pro users, it is shared separately, and these users become separate controllers of your information.
Service Providers: Personal information is shared with service providers to support Site operation, account management, and related services. These providers may include hosting services, billing processors, CRM systems, forum hosting, community management, data security, web analytics, translation tools, IT SaaS services, communication systems, and more. We require these third parties to maintain the security and confidentiality of your personal information.
Legal Reasons: In compliance with applicable laws, we may share personal information with law enforcement agencies, public authorities, or other parties to respond to subpoenas, court orders, judicial processes, regulatory authorities, or when required by law. This is done to investigate fraud, security breaches, or violations of the law, and to protect the rights, property, or safety of We Service Pro, our customers, or the public.
Payments and Fraud Detection: Personal information is shared with payment processors and fraud detection agencies to facilitate payments, protect against fraud, unauthorised transactions, claims, and other liabilities.
Social Media Partners: We share limited personal information with social media platforms and marketing partners (e.g., Facebook, Google) to promote our services and the We Service Pro marketplace. These features and third-party services may collect certain information about you, subject to their respective policies.
Users with Whom You Interact: To facilitate interactions between users, we may share limited personal information. For instance, if you are a Buyer, we may share specific information about you (e.g., first purchase on We Service Pro) with the Seller to ensure their services meet your needs.
Corporate Affiliates: Personal information may be shared with We Service Pro's corporate affiliates (We Service Pro Inc., We Service Pro Germany GmbH, We Service Pro Limited) for Site operation, service provision, and other listed purposes in this Policy.
Corporate Transactions: In the context of a corporate transaction (e.g., merger, sale, acquisition), personal information may be disclosed. If We Service Pro's business or assets are acquired by a third party, user information is one of the transferred assets.
Please note that this Site uses reCAPTCHA, and data collected by reCAPTCHA is subject to Google's Privacy Policy and Terms of Service. This is necessary to prevent fraud and misuse of the Site through automated machines. To learn more, consult Google's privacy policy.
Where We Store Your Personal Information
Some personal information provided to us may be stored or processed by third-party suppliers and data processors in other jurisdictions, such as the United States and Israel, which may have different data protection laws from your own jurisdiction. When transferring personal information from the European Economic Area (“EEA”) to non-EEA countries that do not provide an adequate level of data protection, we ensure appropriate safeguards are in place, including EU standard contractual clauses. We make every effort to maintain the security and privacy of your personal information in accordance with this Policy.
Cookies
We utilise cookies and similar technologies to enhance and personalise your experience, provide services, analyse website performance, and for marketing purposes. For details on our use of cookies and your control options, please refer to our Cookie Policy.
Do Not Track
We do not honour "Do Not Track" (DNT) requests, but you can manage your cookie preferences as outlined in our Cookie Policy.
External Links
Please be aware that our Site may contain links to third-party websites. Any data you provide to or how that data is used by third-party websites is not under our control and is not subject to this Policy. We encourage you to review the privacy policies of any external websites you visit. This Policy solely applies to personal information collected by our Site. If you upload content to a social network and tag the Site, it is subject to the social network's terms of use and privacy policy, even if you post on an official We Service Pro page within that social network.
Security
We implement technical and organisational measures to protect the Site, our services, and personal information from unauthorised access, loss, misuse, alteration, destruction, or damage. This includes industry-standard technologies and internal procedures. We maintain PCI DSS (Payment Card Industry Data Security Standards) certification (for credit card payments) and contractually require third parties to secure your personal information. While we strive to protect your data during transmission over the internet, we cannot guarantee complete security. Upon receiving your data, we employ strict security procedures and features to prevent unauthorised access. Users with registered accounts must keep their passwords confidential and not share them with third parties. Further information regarding our data security practices can be provided upon request.
Rights of EU, EEA, and UK Users
If you are in the EU, EEA, or UK, you have specific rights concerning your personal information:
Right to Access: You can request access to your personal information, including categories of data, sources, purposes, recipients, and specific pieces of information.
Right to Rectify: If you believe your personal information is inaccurate, you can request corrections.
Right to Erasure: Under certain circumstances, you can request the deletion of your personal information.
Right to Restrict Processing: You can request a restriction on processing in specific situations.
Right to Object: You can object to automated processing or profiling, including for direct marketing purposes.
Right to Data Portability: You can request a copy of your personal information in a structured, machine-readable format and request its transfer to another data controller.
Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection supervisory authority.
Right to Submit Requests via Authorised Agent: You can use an authorised agent to submit requests on your behalf, provided they meet certain requirements.
You can submit your access and deletion requests through our Customer Relations ticket system or contact us at privacy@weservicepro.com. For We Service Pro Workspace users, please reach out to customer-support@weservicepro.com. We will verify your identity and process your request accordingly.
Please note that some rights may be subject to restrictions or exceptions under local laws.
Updating Personal Information
We strive to maintain accurate and up-to-date personal information. You can update your information via your account profile settings. If you encounter inaccuracies or issues with your information, please notify us immediately. We will investigate and correct inaccuracies as needed. You may also request the deletion of your information, subject to applicable legal and business requirements. If you have any difficulties deleting your personal information, please contact We Service Pro's Customer Support, and we will make reasonable efforts to assist you while complying with privacy laws.
You can review and edit your personal information by logging into your account profile on the Site.
If you delete User Generated Content (UGC) from the Site, copies of your UGC may remain viewable in cached or archived pages, or may have been copied or stored by other Site users. Access to and use of such information is governed by our Terms of Service.